LawFirm KPI



Karen MacKay, MBA, CHIC

Advisor, LawFirmKPI, Inc. &
Principal & President, Phoenix Legal, Inc.

Karen has more than 20 years of professional services experience combined with an MBA from the Rotman School of Management at the University of Toronto; a Certified Human Resources Professional, a member of the International Coach Federation, and licenses in a number of tools and assessments.

Today she has a number of loyal and longstanding clients who have come to count on her for her knowledge and integrity, as well as for her sensitivity and flexibility in the face of their ever-changing business priorities.

In 2009, Karen was elected to become a Fellow in the College of Law Practice Management in recognition of her contribution to the law practice management profession.

With excellent communication, presentation, facilitation and coaching skills, Karen’s practice is focused on professional service firms and the professional talent within them: leadership and strategy, governance and management; compensation, assessment and development through to succession planning and exit strategies.

Hudson CoachFurther, Karen is a globally recognized expert on the challenges, expectations and motivations of the generations at work in law firms today; the management challenges around motivation, reward and retention of associates, of women and of partners nearing retirement and is a Certified Hudson Institute Coach.

Psychometrics MBTI CertifiedKaren is also Myers-Briggs Certified and has been taught to professionally and ethically administer and interpret the Myers-Briggs Type Indicator.

unbillable hourKaren MacKay speaks with Rodney Dowell on Difficult Conversations 101

Karen writes regularly for legal publications in Canada, the United States, the United Kingdom and Australia. She is a member of the Practice Management section of the American Bar Association.

Prior to founding Phoenix Legal, Karen headed up the Canadian legal practice of one of the largest human capital management consulting firms in the world. Before that she spent eleven years as the Chief Operating Officer of a large Canadian law firm.

Contact Info

Direct: 416.657.2997
Mobile: 416.904.4848

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